The Grid Works Only on Some Pages

Support
#1

Hi there,

I have two grids, one here https://rkade.uk.com/news/ and then another here https://rkade.uk.com/store/ - the second one appears broken on that page specifically and deactivating plugins/cache doesn’t seem to fix the issue, not sure what’s causing the problem on that page specifically?

Thanks in advance :slight_smile:

#2

Hi @kademcconville

I’ve checked your website and I can see you are using a caching plugin with minify CSS/JS options, my first step would be to deactivate this minify function first, then clear cache and recheck this issue. Also, try the following:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.

If this didn’t help, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.

Thanks.

#3

Hi there,

As per your instructions, I have followed all these steps repeatedly. I have turned off Cloudflare and the optimisation, for your convenience to investigate.

It seems odd that it works on one page, but not the other.

I have updated the secure note. :slight_smile:

#4

Hi @kademcconville,

It still optimized by rocket loader where the javascript loading order is changed. Could you try turning off that too before we continue testing? And looks like it still cached and minified as I can’t trace out the codes.

Thanks!

#5

I don’t activate rocket loader because it causes issues with Pro/Cornerstone

I’ll turn WP Rocket off now.

Cheers.

#6

Hey @kademcconville,

There is this concatenated JS coming from Cloudflare which might be the cause of the issue.

That’s another area you will need to look into.

Thanks.

#7

Thanks for that,

view-source:https://rkade.uk.com/news/

That other page has the exact same bit, but doesn’t have the issue?

Cheers.

#8

Hi @kademcconville,

It was the Include The Grid library globally option, it’s now working fine. What’s weird is, on some setup, turning that on causes the same issue. But in your setup, it needs to be turned on.

Please check and let me know :slight_smile:

Thanks!

#9

Hey,

Thanks for the good news! I knew it was a little odd, I had tried that setting, and assumed it would be okay.

Odd one, but thanks so much for the help :slight_smile:

#10

You are most welcome. :slight_smile:

#11

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