The grid not loading suddnely

Support
#1

Hello,

Up until today I have two The Grid elements on http://duringquiettime.com that have been working fine (recent posts and completed quilts). We activated a jetpack widget for GDPR compliance and a new Mailchimp modal popup. Then we noticed the grid not loading, although you can see the load more text.

I tried disabling the widget and popup to text for conflicts, but no change. Everything is up to day and no other changes have been made.

Can you think of anything else? I am happy to provide login credentials for you to check it out?

#2

Hi There @shughesd

Thanks for writing in! I can confirm the issue on my end as well. Upon testing, I see there’s an error in the console log which relates to WooCommerce plugin. Did you update WooCommerce recently? If so, make sure that you’re using a X compatible WooCommerce version (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). You can download the exact version number from here (https://wordpress.org/plugins/woocommerce/advanced/).

If not, try disabling your WooCommerce plugin temporarily and test whether there’s any conflict.

Let us know how it goes.
Thanks!

#3

Thank you so much for the reply.

I can confirm that we have a more updated Woocommerce version than what is listed as latest compatible. However, after deactivating woocommerce and all related plugins, we have the same issue.

Further, I tried disabling all other plugins one by one (except Cornerstone) and no joy.

Can you recommend anything else I can try? Pretty please?

#4

Hi There,

Thanks for writing in again!
Can you please delete the grid plugin and re-upload via FTP? check if that helps!
I can see there is several JS error on the page.

I would suggest you few more troubleshooting to check if that helps!
Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.
Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#5

Hey there - thank you! Will try uploading the grid via ftp. Is there a place you recommend getting the file from? Is what you bundle with X have any differences from the file on the grid site? Because I don’t have a purchase code since it came bundled.

#6

Hi There,

Sorry for the confusion! Please delete the file via FTP and re-install from the X-> Validation page.

Thanks

#7

Hi @shughesd,

I checked and there are many js errors, that includes the MU plugins in your site. The Grid has no issue, it works in its preview, it’s not working in the front since it’s affected by another plugin that triggers the error.

And MU Plugins aren’t from your site, they are hosted from Wordpress.com’s CDN. Is there a way we could check your site without them?

Thanks!

#8

Hi!

Thanks so much for investigating so quickly. I am loving the support right now.

I don’t know what MU plugins are? What do I need to do?

#9

Hi @shughesd,

It’s host specific, it’s mostly plugin added by them for additional features for Managed Wordpress hosting. Please check this https://wordpress.stackexchange.com/questions/103444/how-do-i-disable-a-plugin-enforced-by-my-host-in-mu-plugins

And you may also contact your hosting provider about MU Plugins, I’m not saying it’s the real problem. But we need to narrow it down by checking your site without them. And the error is originating from them.

Thanks!

#10

Hi,

thank you. I’m confused. This isn’t a wordpress managed site? It is connected to jetpack, might that be the issue? I did try disabling jetpack, however, and it didn’t change.

#11

Hi there,

I’m not sure either, I only checked it through the source code. But it could be a cache too.

Been checking and can’t find the cause of this issue, the error is still there after deactivating the plugin. Perhaps you can restore your site when it still working? Then clone it in the staging and update them for testing. I’ll continue checking.

Thanks!

#12

I used the same grid on a test page, and it works fine - http://duringquiettime.com/test

So what could be occurring on the home page that is keeping it from loading?

#13

Hey There,

I’ve just checked your home page and the grid is working fine:


Could you please clear all the cache and check again?

Thank you.

#14

Yes! I figured it out. My client entered a code snippet for a GDPR compliant Mail Chimp form (we had the default x version before) and when I took it out it all worked.

Always the stupid simple stuff in the end. I really appreciate the time you took.

1 Like
#15