The Grid not display properly

Support
#1

Hi,

I am using The Grid to display some blog posts, in the preview panel it looks find, but it does not display properly in the actual page like the images attached.

I have tried deleting the plugin and reinstall, also deactivated other plugins to try but still no luck.
Please let me know what i can do to fix it, thank you!

#2

Hey there,

Thanks for writing in! Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

Let us know how this goes!

#3

Hi,

I have tried those and it’s still happening, is there anything else i can do ?

#4

Hey There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#5

Ok thank you

#6

Hello There,

Thanks for providing the information. I have inspected it and it appears you are using X 6.0.4 which not compatible with your latest Cornerstone 3.2.5 version. X 6.2.5 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (https://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#7

Thank you it looks great now!

#8

You are most welcome!

#9

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