"The Grid" Can not save

Hi,

I’m Japanese.

Little english.

After updating “X theme”, “The Grid” can not be saved.

My site “X theme” Installed Version 6.2.5
My site “The Grid” Installed Version v2.5.0

Is there a solution?

Hi @NAO4

I can see you aren’t running the latest version of The Grid plugin, so please try the following:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If this didn’t help, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.

Hi,

It was useless to upgrade the version of “The Grid”.

It was useless to stop all plugins.

What should I do?

Login URL and ID,
I wrote PASS.
Can not you see it?

Hi,

If it is irrecoverable, is the substitute plug-in replaced with “essential grid”?

Hi There @NAO4

I have tried to login to your site, but I couldn’t (see secure note). Could you please check on it and provide us with the correct information.

Alternatively, you can check Essential Grid plugin which has similar capabilities. Please review our knowledge base article from here (https://theme.co/apex/forum/t/extension-essential-grid/68)

Thanks!

Hi,

I’m sorry

Access block was enabled.
I canceled.
Please try logging in again.

Hi @NAO4,

The AJAX request is being blocked by your site, which could be related to your hosting provider’s security. I recommend contacting them and provide the screenshot in the URL.

Thanks!

Hi,

As you say.
It was due to provider security settings.

I corrected it by filling in one line in .htaccess.

Thank you!

You’re welcome.

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