Hi,
I’m Japanese.
Little english.
After updating “X theme”, “The Grid” can not be saved.
My site “X theme” Installed Version 6.2.5
My site “The Grid” Installed Version v2.5.0
Is there a solution?
Hi,
I’m Japanese.
Little english.
After updating “X theme”, “The Grid” can not be saved.
My site “X theme” Installed Version 6.2.5
My site “The Grid” Installed Version v2.5.0
Is there a solution?
Hi @NAO4
I can see you aren’t running the latest version of The Grid plugin, so please try the following:
.htaccess-bak
. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.If this didn’t help, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.
Hi,
It was useless to upgrade the version of “The Grid”.
It was useless to stop all plugins.
What should I do?
Login URL and ID,
I wrote PASS.
Can not you see it?
Hi,
If it is irrecoverable, is the substitute plug-in replaced with “essential grid”?
Hi There @NAO4
I have tried to login to your site, but I couldn’t (see secure note). Could you please check on it and provide us with the correct information.
Alternatively, you can check Essential Grid plugin which has similar capabilities. Please review our knowledge base article from here (https://theme.co/apex/forum/t/extension-essential-grid/68)
Thanks!
Hi,
I’m sorry
Access block was enabled.
I canceled.
Please try logging in again.
Hi @NAO4,
The AJAX request is being blocked by your site, which could be related to your hosting provider’s security. I recommend contacting them and provide the screenshot in the URL.
Thanks!
Hi,
As you say.
It was due to provider security settings.
I corrected it by filling in one line in .htaccess.
Thank you!
You’re welcome.
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