Templates page never loads

[Reactic]

Hey, i just updated a pro site to the newest pro template.
so id get access to the templates.

But after that, the template manager just has the loading symbol in middle, with nothing happening.

How do i fix this issue?

site is : www.signspectra.com

ivé added a secure note with login details for you.

[paul.r]

Hi,

Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory and maximum execution time or do it yourself by adding this code in your wp-config.php

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

[Reactic]

did the changes, didnt work

[paul.r]

Hi,

Upon checking, I can see the following code in your site

It means that the code was not added correctly.

Please add it before this line

/* That's all, stop editing! Happy blogging. */

Thanks

[Reactic]

Worked fine, thanks alot! =)

[Alaa]

You are welcome