Hi Justin,
I checked your website and there is an error in the browser console:
The error shows that there is a wrong HTML code, a tag is not closed correctly or something like that.
That might cause the issue that you are experiencing. Please remove the Custom JS and CSS code that you added in the Pro > Theme Options > JS/CSS and also try to change from Child Theme to parent theme.
If the problem persists please follow the steps below:
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.
Thank you.