Sticky Header and Dropdown not working since update

Support
#1

The sticky header and dropdown are not working on my site since the latest update.

#2

Hi There,

Upon checking your account, I could see that you’ve got many licenses. I couldn’t find the website which is having the issues.

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Forget it. I missed a plugin when checking and it worked. Just so you know in case it comes up somewhere else it’s a plugin made for x and pro called “Essential Add-Ons for X and X-Pro” that seemed to be the culprit.

#4

Hi @Design-Cloud,

Yes, was checking the error too and it’s coming from testimonial part of the page. But looks like you already found it, you may want to contact the plugin author for latest integration.

Thanks!

#5

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