Sorry, you are not allowed to access this page. - Help?

Support
#1

The error “Sorry, you are not allowed to access this page.” appears when clicking on Theme Options within Wordpress Admin - Appearance - X Theme page. I am a complete beginner with a fresh WP + X install. Help appreciated.

#2

Hi there,

Kindly follow the general Troubleshooting steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Thanks for getting back. I have left a secure note with the admin details.

#4

Hi There,

Are you having difficulties to load the Theme Options or you’re having this error inside the theme options ? Upon testing, I was able to load theme options without any errors (check secure note).

Could you please explain this issue further, so that we can look into it.

Thanks!

#5

Hi, I get the error when trying to load Theme Options, after clicking on the button, which I will send together with the resulting URL in a secure note.

#6

#7

#8

Hi There,

Theme options should be accessible through Appearance -> Theme Options section. However I see that if try to load the theme options inside the active theme, it will throw that error.

I will submit this as a issue into our issue tracker for further review.

Thanks!

#9

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