Hi,
I updated plugins on my site and encountered a number of timeout 504 errors. Each time this error was displayed, the corresponding plugin disappeared. In the case of Slider Revolution, I cannot reinstall it. When I go to the X theme page > extensions and click install it thinks for a while before saying “error encountered”. When I click on details it either shows a timeout 504 error or just a blank box. I tried installing a different plugin from the extensions options (google analytics) and it works fine.
I deactivated all plugins and still had the same issue. The host have said that there is no issue with the server and that it is the plugins causing the slow server response time but the issue remains when all plugins are deactivated.
I have logged in via FTP and removed any old revslider folders in case they were causing a conflict but this doesn’t seem to have helped.
The slider was the primary thing on the home page and is now missing so I’d appreciate your help.
Many thanks,
Jenny