Sitewide issues with the X Theme

Support
#1

Hi there! I am experiencing sitewide issues with the X Theme. There are too many to note here, but here is a brief overview:

  • The Inspector panels don’t look like they should
  • None of the new elements work properly
  • What I’m seeing in Cornerstone is not what I’m seeing on a live page. For example, the social icons do no appear in the footer and header.

Here is a video showing you what I mean:


(password in secure note)

Thank you!

Andy B

#2

Hi Andy,

I checked and It seems to work fine on my end.

Your video was set to private, please set it to public so we can check the issue you are referring to.

Thanks

#3

Paul,

The I provided the video password in the secure note. Here it is again:

Pass: support

You’ll see that the issue with the social icons is persisting on my machine. What might cause that? While it might not be replicable on your machine, I’ll need to find a solution for mine. Perhaps you can provide some more information about how browsers, caching, or other tech aspects might have an effect on this issue?

Thank you,

Andy B

#4

Hi There,

Upon checking, I see that you’re using an older version of X theme (5.1.1) and Cornerstone plugin (2.1.3). Make sure that you’re fully updated and then test your site again. You can see the latest version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195).

Hope that helps.

#5

I am now up to date and the problems are still persisting. Please advise. Thanks.

#6

Hey there,

Please check for the following first:

  1. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, Javascript and templates.

  5. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Let us know how this goes!.

#7

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