Site will not load on mobile loads on tablet

Support
#1

When trying to load my website on android phone receive an error HTTP ERROR 500. loads on PC & tablet.

Also cannot update; WP Error WordPress security and maintenance releases are blocked by define( ‘WP_AUTO_UPDATE_CORE’, false )

Any help is appreciated

#2

Hello @alanh,

Thanks for writing in! And error 500 could mean a fatal error. Can you please enabled the debug mode? You can do this by opening wp-config.php and adding


define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.

#3

Here is what shows on the cellphone (android) I saved a copy in google docs for viewing.

This is coming up in WP admin page

#4

Hello @alanh,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

#5

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