Site to new host

[Huynguyen123]

Hi all,

I have recently moved my site to a new host and it seems like all my css in customizer and cornerstone is not working anymore my site is really messed up now does anyone know how to fix this?

Many thanks all.

[rad]

Hi Huy,

Thanks for reaching out.

I couldn’t find anything from your site since it’s behind a under-construction page. Would you mind providing your admin login credentials in the secure note?

For the meantime, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

[Huynguyen123]

Hi thanks for replay

also my menu have no css too

[ruenel]

Hello Huy,

Thanks for posting in! You are using an older version of the theme and Cornerstone plugin. Most of the time out dated WP core, theme and plugins will create issues in your site. Could you please update to the latest versions first?
Our latest versions are:
- X theme 6.5.5
- Cornerstone 3.5.4

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

Please let us know how it goes.

[Huynguyen123]

aha thank you updated my cornerstone and all is working again xD so stupid to not do that first thank you so much

[ruenel]

You’re welcome!
Thanks for letting us know that it has worked for you.

[Huynguyen123]

Oke my last question my classic icon list is not showing icons anymore you know maybe why?

[ruenel]

Hello Huy,

You are still using X theme 5.2.5.
Please update it first to X 6.5.5.

Please let us know how it goes.

[Huynguyen123]

alright everything is fixed best support here!
Many thanks bro!!

[ruenel]

You are most welcome!
We’re glad we were able to help you out.