Site Preview Could not Load

Support
#1

Hi there

Getting the error in the screenshot, I’ve already disabled all plugins but the issue persists. All plugins, the theme and wordpress are up to date.

1 Like
#2

Hi Gregory,

Thanks for writing in! Usually, most possible causes are due to caching or plugin conflicts. Since you have tested for a plugin conflict, I would suggest you to check your PHP version and memory limit. Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  3. Try increasing your PHP Memory limit by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).
  4. Also keep your 3rd party plugins disabled, while you’re testing.

Make sure to clear full cache before testing (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).

If you’re still having issues, provide us with your WordPress login credentials in a secure note to check your issue further.

Let us know how it goes.
Thanks!

#3

Hi there

We have run through your checklist, status of which is as follows:

  1. The themes are all up to date and have been updated regularly.
  2. We are running PHP v7.2.7
    3.Our PHP memory limit is sitting at 1024MB
    4.N/A

Will reply here in a secure note with login details

#4

Hello Gregory,

You are using PHP 5.6. You can check it in Dashboard > Health Check.

By the way, I have disabled the W3 Total Cache and I was able to edit most of the pages. Your homepage is having an issue because you may have inserted invalid html codes. Please do make sure that all the html code you will be inserting is valid and correct. Unclosed tags or invalid tag could messed up the page layout or potential do not load the preview. With this happens, you can always use the skeleton mode to edit the page for faster response and easy access of the elements on the preview area.

Hope this helps. Please let us know how it goes.

#5

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