Site not loading in customizer

[screenking]

Hello,

All my themes and plugins are up to date but my site is not loading in the customizer so I can edit it. I have never had this problem with other themes I have used over the years.

Any ideas?

Thanks

Stephen

[nabeel]

Hi Stephen,

Thank you for reaching out to us. This could happen due to multiple factors, please check for the following first:

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Ensure everything including WordPress and PHP version is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

6. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

7. Remove custom JavaScript if added anywhere and deactivate your child theme and switch to parent theme (take a complete backup first).

8. Increase your allocated memory by adding the following code in your wp-config.php (see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!