This site was working just fine yesterday, but today it looks quite broken. I’ve verified with the site owner that no changes were made between yesterday and today: no new posts, pages, plugins, edits, etc.
It looks this broken both on the front end and within PRO itself. What could possibly have done this, and how do I undo/restore things back to normal as designed?
Thanks for any help!
Hi @lancesalyers,
Thank you for reaching out to us. I checked your setup and first thing i noticed is that the content of your site is being served by the cache, please clear all caches including your browser’s cache as I see you’re using WP Rocket. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
The other issue I found is the JavaScript errors on your site which could be breaking your site’s functionality. Please remove custom JS from Theme Options or added anywhere else (take a complete backup first)
If the issue persists then please check for the following:
Ensure everything including WordPress is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Let us know how this goes!
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