It has come to our attention that our site crashes on Microsoft Edge. The site will load, but the header menu is unresponsive and will also crash stating “this page is having a problem loading”. The site performs as expected on Firefox and Chrome, so I’m not sure what difference Edge has and the causation.
Hi There,
Thank you for writing in, please provide us the site URL where you’re having issue with Edge.
In the meantime, if you have any add-ons on your Edge browser, try to deactivate it and see if that resolves the issue.
Cheers!
Sorry for not providing the URL…rookie mistake. The URL is www.tiptoncf.org.
I do not have any add-ons on the Edge browser. In fact, I never use Edge, but my client brought to my attention the issues occurring.
Furthermore, I’ve identified the issue only occurs if you attempt to use the header/footer sections. Once you hover of the header/footer sections, the site automatically reloads.
Hi again,
It looks like a third party plugin conflict but please check for the following:
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Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
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Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
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If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
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Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
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Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme.
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Reset your htaccess file by renaming it to
.htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button. -
Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
Thanks.
I’ve worked through your list and the problem still persists. In a prior message, I suspicioned the Header/Footer causing the issue and I’ve more or less confirmed. I’ve created a testing environment and created a new header for the home page. When using the header section, the page no longer locks up/reloads/crashes. This is with all other things being equal (same plugins activated, memory hasn’t been increased).
Hi there,
What device you’re testing it on? I’m on PC Win10 Edge and it works smoothly with no crashing at all.
I checked both the URLs you provided.
Thanks!
I’m testing on Win10 desktop. I can try testing on my laptop to see if I still have the same issue.
Site still crashes on both of my devices. I’ve created a screencast to illustrate the issue exactly.
https://www.useloom.com/share/3f9dcb47b4e24628a266a7333d9c0e9e
Hello There,
I have investigated your issue and it is not the theme that keeps crashing your Edge browser. I can vouch that if the theme is the cause of the issue, it will also crash Chrome and Firefox browsers. I did a little research and I found similar cases. You see, before it crash, there is an error display:
ms-appx-web ///assets/errorpages/acr_error.htm#http://www.tiptoncf.org/
and then it goes blank or at least an error page. You have similar cases from these threads which might be of interest to you.
https://social.technet.microsoft.com/Forums/windows/en-US/6584f282-639b-4861-9740-fc9857542c0c/edge-and-cortana-search-do-not-work-edge-point-to-a-url-linkid-5773?forum=win10itproapps
https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/microsoft-edge-and-cortana-will-not-work/f687b38c-4563-4162-a329-3239c66b1d8e?page=1&auth=1
Please let us know how it goes.
The issue did end up being related to the Header & Footer settings. After extensive testing, including rebuilding the header & footer, I was able to resolve the issue by not activating one setting. The setting that crashed Microsoft Edge was under the Text Setup section of the menu/button settings.
The interaction animation, when set to the Flip X, was crashing Edge. However, if I did not select an animation, the menu loaded and behave properly. I’m not sure if any animation would crash Edge, but I do know selecting “None” fixed the issue.
Hello,
Thanks for letting us know.
I will add a the note to our issue tracker.
Thank you!
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