Single Product Reviews + Gallery Images

[kenzi0106]

Hello-

Two issues:

1. Every time I upload images to the product gallery and then save, they disappear and won’t stick.

2. I’ve enabled reviews for my product, yet the ability to leave a review does not show up on the actual product pages. I did notice that the single-product-review template is out of date since the new WooCommerce update. Could this be the issue?

Thank you in advance!

[thai]

@kenzi0106

Every time I upload images to the product gallery and then save, they disappear and won’t stick

Hi There,

It might be the background color & opacity of product thumbnail images, please try adding this custom CSS under Theme Options > CSS:

.flex-control-nav.flex-control-thumbs li {
    background: transparent;
}
.flex-control-nav.flex-control-thumbs img:not(:hover):not(.flex-active) {
    opacity: 1
}

@kenzi0106

I’ve enabled reviews for my product, yet the ability to leave a review does not show up on the actual product pages. I did notice that the single-product-review template is out of date since the new WooCommerce update. Could this be the issue?

I couldn’t replicate this issue on my local installation:

Could you please tell us which stack, version of WooCommerce plugin, X/Pro theme you’re using?

Please make sure the Comment must be manually approved option under Settings > Discussion is unchecked:

Let us know how it goes!

[kenzi0106]

As far as the gallery images, they aren’t even “sticking” on the back in the Dashboard. So I’ll upload them, they show, then I hit “update” on the product page… and when I scroll back down, the gallery images are gone. There are none.

I’m using X Version 6.3.8, WooCommerce 3.5.1, and it looks like the “Icon” stack.

For reviews, I enabled them in Woo Commerce settings, it’s showing “Reviews” on the bottom of my product’s page in the Dashboard, yet when viewing the page live… there is not an option to leave a review. I do have the 'comment must be manually approved" unchecked. Here are a few shots.

And then the product page itself doesn’t show anything: https://mackenziestable.com/product/table-for-one-ebook

Let me know if there’s anything else that I could provide to help! Thank you.

[thai]

Hello There,

Please follow up the steps below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
5. Switch to the parent theme to check if the issue persists.
6. Turn off all cache plugins.
7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
8. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.