Shortcodes have stopped working

rzalog · May 30, 2018, 4:59pm

I am using the accordion shortcode on my site and it stopped working all of a sudden. I am using a child theme. I was editing .css files and other custom pages, and then the shortcodes stopped working. This is the page I am referring to:

https://peaksandprofessorsucla.org/faq/

Thanks for your help.

thai · May 30, 2018, 5:16pm

Hi There,

I put your shortcodes under the text element and they’re working fine:

Please make sure you’re in the HTML tab not text tab.

Regards!

rzalog · May 30, 2018, 11:27pm

Not sure what the “HTML tab” is, I only see “Visual” and “Text”.

ruenel · May 31, 2018, 1:03am

Hello There,

I can see that you are using a custom page template. You might not have properly inserted the correct code which is why the shortcodes did not work. Could you please post the actual code of your custom page template so that we can check it? If you do not mind, please provide us access to your site as well for further investigation.

Thank you in advance.

rzalog · May 31, 2018, 3:16am

Sure, how do I give access to the site?

ruenel · May 31, 2018, 3:40am

Hey There,

Please provide the following in a secure note:

WP login url
WP username
WP password

To know more about secure note and how to get support, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

rzalog · May 31, 2018, 6:06pm

OK I will do that.

ruenel · May 31, 2018, 9:06pm

Hello There,

Thanks for providing the information. After further investigation, I was able to resolve your issue. The FAQ page is now working. It turns out that the child theme’s style.css was corrupted and is empty. I was able to edit it and reverted it back to its original content. I added the code below:

/*

Theme Name: X &ndash; Child Theme
Theme URI: http://theme.co/x/
Author: Themeco
Author URI: http://theme.co/
Description: Make all of your modifications to X in this child theme.
Version: 1.0.0
Template: x

*/

Please check your site now.

rzalog · June 1, 2018, 12:15am

Great thank you. I had deleted the content from style.css because there were issues with the site not updating when I modified style.css. So is the header necessary for the theme to work correctly?

paul.r · June 1, 2018, 5:05am

Hi,

Yes, that is needed for the theme to work correctly.

That is required in wordpress for child themes

https://codex.wordpress.org/Child_Themes

Thanks

system · June 11, 2018, 5:05am

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