Script conflicts on page | cornerstone

Support
#1

Hi there,

I am having a Cornerstone issue where I cannot modify or save any content inside cornerstone. (I also receive a script conflict error message) I have deactivated all plugins except cornerstone with no change. There is a script tag in js in customizer but I cannot remove it as I cannot save any changes.

I think it is a configuration problem.

Your help would be greatly appreciated!

url is [http://nswhomesupportservices.com.au]

#2

Hello There,

Thanks for writing in! I can see that you have inserted a JS code in the custom > JS section. You are suppose to insert only this JS code:

$(document).ready(function(){
  $('#map_canvas1').addClass('scrolloff');
  $('#canvas1').on('click',function(){
    $('#map_canvas1').removeClass('scrolloff')
  });
  $('#map_canvas1').mouseleave(function(){
    $('#map_canvas1').addClass('scrolloff')
  })
});

Please edit the page and remove the custom JS first. You can add it later on once the page is saved.

Please let us know how it goes.

#3

Hi there, yes I understand that however i am unable to make or save any changes in Cornerstone

#4

Hey,

Please, if you could post some logins details in a secure note and we`d be happy to take a look.

P.S: You can search by “secure note” on this article if you don`t know about this: https://theme.co/apex/forum/t/themeco-support-overview/288

#5

Hello There,

Thanks for providing the information. I have logged in and have tested your site. I am getting this error when I tried to save:
POST http://nswhxmxsxppxrtsxrvxcxs.cxm.xx/cornerstone-endpoint 500 (Internal Server Error)

(vowels were changed to x)

The request returns 403 Forbidden when saving, and it’s mostly related to security. Please contact your hosting provider and see if they can disable the security or exclude that URL and all requests (all payload related to that URL ) from your security rules.

Please let us know how it goes.