Just spent the last few hours updating my website, and I went to save it, and the save button is grayed out. If I click “exit to dashboard” it tells me I have unsaved changes.
What gives? Is there a way I can force it to save?
Hello Alicia,
Thanks for writing in!
Could you please update to the latest version?
Our latest version is Pro theme 3.1.2.
This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Please let us know how it goes.
well… to do that, I have to lose all that work…
Hey Alicia,
To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Best Regards.
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done, thank you
Hello Alicia,
Thanks for providing the information. Can you please make it as a Super Admin? We need to check your installed plugins. This could be caused by a 3rd party plugin. You may try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Kindly let us know.
done. thank you
Hi Alicia,
Your homepage seems edited outside the content builder. I have check Candidates page and saving is working fine. Is this issue happening on homepage or any other page? Please confirm.
Note that if you have created a page using the builder, you cannot edit outside because that means you cannot edit it back. You might need to redo it.
weird… candidates is the page with the problem. hmm… ok thanks…
You are most welcome!
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