Revolution-Sliders is not displayed since the update

Support
#1

Since I made the update at the end of November, all Revolution Sliders are no longer displayed. I rebuilt everything, uninstalled the plugin, the WP-Version but nothing good.

I really need the Slider Above Masthead and the Slider in Footer Section 2 and I want to understand what the problem is.

Many thanks for the help!

Website: https://tinnitus-kissen.ch/

#2

Hi there,

Thanks for writing in.

There was invalid token originating from slider’s javascript and could be related to HTML that you added. Would you mind providing your login credentials in a secure note? I like to check what’s added in your slider.

Thanks!

#4

Please see https://theme.co/apex/forum/t/how-to-get-support/288

Thanks.

#6

Hi Rad, thank you for your help!
Can you see my secure note?

#7

Hey @MJart,

I see you have header customizations. Would you mind removing all your customizations so we could see if this is a problem with X?

Thanks.

#8

yes please. thank you!

#9

Hey @MJart,

I see you have not yet removed the customizations.

It is important that you do this step for troubleshooting purposes.

Thanks.

#10

Sorry, i dont know how to remove. But i dont want delete the whole work on the site. If you need to delete the customizations is ok, if you can undo this later? Many thanks!

#11

Hi there,

Then you either need to have a complete backup of your website in case something breaks or even better to move your website to a staging server for testing.

Thank you.

#12

Hi christopher

i allready have backups and i spent hours restoring the header. Evrytime the Widgets get lost and the header / revolution slider dont work with the X-Theme-Update. Please help. Thank you.

#13

Hi there,

I deactivated the Humming Bird plugin since I can’t see the tests I’m doing. You may activate it back once we’re done testing.

I checked the code and the slider is there, but it’s not displaying due to javascript error.

But, when I created a new page, it all works there. Perhaps, there is something on your page content that’s affecting your slider. Please try removing your content one at a time while testing the slider. And make sure to backup your home page content first.

Thanks!

#14

Hi Rad,

Ok, thank you very much! I will do this.

#15

You’re welcome and thank you for your cooperation.

#16

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