Hello. Our web site seems to have stopped auto playing content from vimeo. It had been working fine for a long time. We recently had someone update Wordpress and our plugins, and we think it was working when they were done. However shortly afterward, it stopped working. Although every now and then it does seem to work.
In Chrome in the Console we get the following:
Uncaught (in promise) Error: play() failed because the user didn’t interact with the document first. https://goo.gl/xX8pDD
at player.js:2
at Array.forEach ()
at b (player.js:2)
at e (player.js:2)
We have tried the following:
- Cleared nginx cache
- Cleared apache pagespeed cache
- Disabled apache pagespeed
- Cleared the X Style Cache
- Cleared the browser’s cache
- Updated X and Cornerstone
- Increased the php max memory from 128M to 256M
We did find that if in Chrome, we go to chrome://flags/#autoplay-policy and change the setting to “No user gesture is required”, and then restart Chrome, the video seems to auto start as it should. But we can’t expect our users to have to do that.
Not sure what else to try. Any ideas? Thanks!