Revolution slider video not playing in some browsers

I have read others who have had the same issue and tried solutions. I am not really wanting to have to abandon Slider Revolution but I guess if that is the only way. It works in Chrome but not in Firefox or Safari. My old video works just fine, just not this one. Not sure what else to try.

Many thanks,
Houston

Hello Houston,

Thanks for writing in!

I checked the website on Chrome, Firefox and, Safari. On all three browsers I see that the slider video is having issues while playing. For a split second the first frame would show up and after that it’s blank.

Further checking the website I see that you are using X Theme version 5.2.5 and Cornerstone 2.1.7. Using old version of X Theme and Cornerstone can cause conflicts. In that regards I suggest you to update X Theme and Cornerstone to avoid any conflicts. Here’s some resources that you can refer to update:

https://theme.co/changelog/

Thanks.

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