Revolution Slider: Slides are suddenly full-color when I insert a link

Support
#1

Hi there,

we have come across a weird phenomenon using the revolution slider.
I have inserted a picture as the main image/background image. I have then used the SEO/Link tab to enable a link to a different url. That is the way we have done it multiple times on other websites as well and it always worked.

In the backend, everything seems fine.
In the frontend, however, the slide is completely red. The link works perfectly fine, but the picture is not visible anymore.
If I do not add a link to the slide, the slide works fine and you can see the picture.

I have tried adding a transparent layer and using the “Action” tab to add a simple link, but the same thing happens: the transparent layer shows up as red in the frontend.

Any help is very much appreciated!

Best
Lisa

#2

Hello Lisa,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Turn off all the cache plugins.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

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