Hello, I just updated my xtheme and now the slider revolution as well as some backgrounds on my homepage are now messed up. Slider revolution doesn’t even work at all. Please help.
Hi There,
Thanks for writing in!
As we don’t have access to your site can’t confirm what could be the issue. I would like to suggest you a few troubleshooting to check the cause of the issue.
Please check for the following first:
- Ensure everything is up to date the according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
- Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Remove custom CSS, Javascript and templates.
- Reset your htaccess file by renaming, it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
- FTP credentials
All the best!
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