Revolution Slider doesn't open menus

Support
#1

Hi there,

when I try to open a a submenu like Navigation > bullets inside the slider preferences the menu does not show up. As well the content source I chose is not marked.
I already tried deactivation all plugins except revolution slider, but this didn’t solve the problem.
Do you have any idea how I could make this work?

Greetings
Mathias

PS: In case of the screenshot I clicked on “Instagram stream” an on “Bullets” on the right menu.

#2

Hi there,

Please double check if you have the latest version of X and Revolution Slider installed. If they are both updated and the issue persists. Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#3

Hi there,

I tried what you said, but although everything is up to date an all plugins have been deactivated it still didn’t work.
Any other ideas?

Greetings
Mathias

#4

Hi there,

kindly get back to us with URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Also, I suggest that you follow the steps mentioned here:

https://www.themepunch.com/faq/troubleshooting-tips-for-5-0/

Thank you.

#5

Hi Christopher,

I’ve seen the link you sent me before and still didn’t fix the problem.

#6

Hi,

Can you try re-installing revslider plugin.

  1. Backup your site - https://wordpress.org/plugins/updraftplus/ (for backup)
  2. Export slider - https://www.themepunch.com/revslider-doc/import-export-replace/#export (for backup)
  3. Deactivate and Delete revslider plugin from plugins page.
  4. Install it back Via X > Validation Page

Thanks

#7

Hi Paul,

I tried what you said, but it didn’t help.

#8

Hi There,

Did this issue happen after you updated the Wordpress to 4.9.4? it seems that update did not go well.

Please clear and deactivate all your caching plugins/feature and do a test for plugin conflict again.

If that did not work, please re-install your WordPress by following the Manual Update guide provided here, this is to make that you have a clean copy of WordPress files.

Keep a backup of your site first.

Thanks,

#9

Thanks a lot. Reinstalling Wordpress 4.9.4 fix the problem as a well as an other problem I had with cornerstone. I’m so happy. Thanks for your support. :slight_smile:

#10

you are most welcome!

#11

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