Revoking of an existing licencing and adding it to a new account

Hi team,

In 2014 i first purchased a for a new site and now i that site has gone and the email that was used to enter the APEX was the email that was used to register, so basically i cant access my existing account as i have forgotten the password, if i provide the licence can i have someone revoke it for me and then transfer it into a new account?

Hello Nafez,

Thanks for writing in!

Is the account only have one license? In that case, please provide us the license and the account name in a secure note so that we can delete it and transfer the license in your new account.

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

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