Review field titles/headings not displayed

Support
#1

Hi,

On the site https://www.tgtea.ca/product/cream-earl-grey/ the field headings for the comment, author and author email are not being displayed.

any help is greatly appreciated.

Thanks,

Brent

#2

also. is is possible to add padding in between each review?

#3

Hey there,

Would mind giving us a screenshot of the issue? I only see layout issues under the review tab. Here is what it should look like http://demo.theme.co/shop-ethos/product/happy-ninja/ (see the review tab). There’s no option to add padding and it would require custom development to achieve.

Please also do the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

Thanks.

#4

plugins were all up to date when i submitted this ticket…lol

screen shot of missing fields for when adding reviews and not logged in https://prnt.sc/h2f8mz

#5

OK… with the updating the issue has resolved itself but now the body of the posted reviews has defaulted back to white.

Is there CSS i can use to edit the color?

thanks

#6

Hi there,

To change the white background color of the reviews, please add this in the custom CSS:

article.comment {
    background-color: transparent;
}

Hope this helps.

#7

that worked great.

thanks very much

#8

You’re welcome.

#9

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