Responsive Video Question

Yes hello. Regarding the responsive video element. I have studied your KB with no luck. I have a small video in my Media Gallery and put the URL in the elements setup>source ok. Then the poster. I really do not know what to put here. I have tried a photo…a photo url from media gallery and no luck. The KB mention applying presets for my Renew but I have no clue where these exist. I am really having problems with understanding this element. I would appreciate some help and I thank you very much.

Hello @tomraffelt,

Thanks for writing in!

You can check out the classic responsive video here: http://demo.theme.co/integrity-1/shortcodes/responsive-video/

The video element needs two things. One is the video source which should be a direct link to the video file like http://example.com/video.mp4, http://example.com/video.ogv or http://example.com/video.webm because there are the only format that is compatible across all the browsers. The second one is the poster image. The poster image will display as a replacement of the video in smaller screens because most of the mobile browsers will disable the video.

Hope this explains it briefly.

Yes hello and thank you for reply.
I have carefully watched the responsive video and thoroughly read the KB articles but still no luck.
I am doing something fundamentally wrong as to not have the video element working. Perhaps this screenshot will give
you some insight ?
Thank you in advance.

Hi @tomraffelt,

Thank you for the screenshot but we can not replicate that issue on our end with your own video. Please do the following:

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Remove custom Javascript and custom templates (if any).

  • Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
```

You can add it before the line:

```
/* That’s all, stop editing! Happy blogging. */
```

[Increasing PHP Memory Limit](https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)


If the issue persists, please provide us the site URL and credentials in a **[Secure Note](https://theme.co/apex/forum/t/how-to-get-support/288)** so we can take a closer look.

Let us know how it goes,
Cheers!

All fixed thank you so very much.
The conflict was with the Premium version of Envira Gallery.

Have a wonderful day. :slight_smile:

Glad you were able to resolve it :slight_smile:

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