Proceed To Checkout lands user in middle of page

Support
#1

Hello-

Our client’s site hardwarewalletstore.com sends its visitors to the middle of the page when ‘proceed to checkout’ is clicked - only in Safari; this doesnt occur in Chrome or FF. The visitor is taken to the ‘Ship To A Different Address?’ section and has to rewind/scroll up to fill out the checkout page above.

Any idea what’s causing this in this one browser?

Running latest version of Pro and WooCommerce as of today.

Thank you

#2

Hi there,

To make sure that this is not a problem caused by the external reasons I suggest that you follow up the steps below:

  • Make sure that you have the compatible version of the Woocommerce with Pro, for more information kindly read the version compatibility article:
  • https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195
  • Deactivate all 3rd party plugins except Woocommerce and check the case
  • If you are using a Child Theme change it to the Parent theme and see if you experience the same problem. If not it is something related to the customization of the Child Theme
  • Change the theme from Pro to the default theme of the WordPress to see if the issue is happening in the Woocommerce itself or something related to our theme.

Thank you.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.