Problem with the visual

Support
#1

Hello everyone, I have a problem with the theme. When I want to make a change to my “download” page, it does not show anything to me, except for the red loading at the bottom. The view with just the columns and row works but I would like more the visual.

I’m attaching photos so that you can understand my concern a little better.

for info, I’m local, I do not know if it affects the theme and its plugins.

Ah yes !
small question, what is the ‘requested’ recommendation for the theme? which version of php?

thank you :slight_smile:

#2

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  8. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

The PHP version should be 5.6.x or above and the memory limit is 256MB or above.

To increase the WP Memory Limit, please take a look at this: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.

Hope it helps :slight_smile:

#3

Merci à vous pour votre réponse!

#4

You’re most welcome.

#5

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