Problem : Section and footer invisible

Support
#1

Hello,
i have a strange problem with conerstone. In the editor i saw

but on my website i saw this

I try to duplicate section 2 and nothing happen. After that i try to duplicate section 2 and pull it on top, and thats the strange part the new section 2 is visible and the section 1 too but not the section 3

Can you help me ?

#2

Hi There @MarjorieSeignier

Thanks for writing in! Upon checking your site, I see that you have enabled under construction mode.

First inspect your sections/columns/elements and see whether they are not hidden for various device widths. You can follow our article here (https://theme.co/apex/forum/t/hide-during-breakpoint-explained/17378).

If you’re still having issues, then try enabling your WP_DEBUG mode on your WordPress (https://codex.wordpress.org/WP_DEBUG) and re-visit your page to see if you’re getting any PHP errors.

Further, you need to disable all of your 3rd party plugins and see if you’re experiencing a plugin conflict. If the issue is resolved, then you need to enable your plugins one by one to see which plugin causing the issue.

If you’re using a child theme, switch to your parent theme and see if your child theme customizations are causing this issue.

Let us know how it goes.
Thanks!

#3

Thx for your answer.
I check sections/columns/elements and everythings in ok.

I dont really understand how to debug.

I use parents theme.

I can turn off the under construction mode if it’s better for you to help me.

Do you want it ?

#4

Hi There,

Thanks for your clarification!

Can you please remove the embed video and check if the section visible then the issue with the Video element.
If you can send us the Page URL with login details in a secure note so that we can have a look too.

Thanks

#5

Ho thx, the vidéo element was the problem. it’s ok for me now.

Thanks

#6

Glad to know!

Thanks

#7

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