Problem editing translated page in Cornerstone

Support
#1

Hi there,

the error says:
"The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.

The page is a translation of a page which I actually can edit. We use WPML for translations.

JS Console gives me a lot of infos regarding colors, I put them in the details.

Any ideas?

thx, nils

Summary

Origin URL: https://v1-neutramm.de
Preview URL: https://v1-neutramm.de/en/home/cornerstone-endpoint/"

cs.js?ver=3.3.8:111 preview-frame::update-aborted {readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}
(anonymous) @ cs.js?ver=3.3.8:111
g @ cs-vendor.js?ver=3.3.8:3659
L @ cs-vendor.js?ver=3.3.8:3667
_ @ cs-vendor.js?ver=3.3.8:3665
C @ cs-vendor.js?ver=3.3.8:3662
e.invoke @ cs-vendor.js?ver=3.3.8:1878
e.flush @ cs-vendor.js?ver=3.3.8:1871
e.flush @ cs-vendor.js?ver=3.3.8:1882
e._end @ cs-vendor.js?ver=3.3.8:1936
_boundAutorunEnd @ cs-vendor.js?ver=3.3.8:1888
characterData (async)
a @ cs-vendor.js?ver=3.3.8:1860
e._scheduleAutorun @ cs-vendor.js?ver=3.3.8:1948
e._end @ cs-vendor.js?ver=3.3.8:1936
_boundAutorunEnd @ cs-vendor.js?ver=3.3.8:1888
characterData (async)
a @ cs-vendor.js?ver=3.3.8:1860
e._scheduleAutorun @ cs-vendor.js?ver=3.3.8:1948
e._ensureInstance @ cs-vendor.js?ver=3.3.8:1946
e.schedule @ cs-vendor.js?ver=3.3.8:1907
(anonymous) @ cs-vendor.js?ver=3.3.8:3090
H @ cs-vendor.js?ver=3.3.8:3662
(anonymous) @ cs-vendor.js?ver=3.3.8:3681
(anonymous) @ cs.js?ver=3.3.8:128
i @ jquery.js?ver=1.12.4:2
fireWith @ jquery.js?ver=1.12.4:2
y @ jquery.js?ver=1.12.4:4
c @ jquery.js?ver=1.12.4:4
XMLHttpRequest.send (async)
(anonymous) @ VM2115:1
send @ jquery.js?ver=1.12.4:4
ajax @ jquery.js?ver=1.12.4:4
(anonymous) @ cs.js?ver=3.3.8:121
(anonymous) @ cs-vendor.js?ver=3.3.8:3681
e @ cs-vendor.js?ver=3.3.8:3681
requestHTML @ cs.js?ver=3.3.8:113
generateIframe @ cs.js?ver=3.3.8:104
e._run @ cs-vendor.js?ver=3.3.8:1937
(anonymous) @ cs-vendor.js?ver=3.3.8:1927
setTimeout (async)
setTimeout @ cs-vendor.js?ver=3.3.8:1860
e.debounce @ cs-vendor.js?ver=3.3.8:1926
e.debounce @ cs-vendor.js?ver=3.3.8:1077
generateIframeDebounce @ cs.js?ver=3.3.8:95
didInsertElement @ cs.js?ver=3.3.8:101
trigger @ cs-vendor.js?ver=3.3.8:3361
c @ cs-vendor.js?ver=3.3.8:3253
n.didCreate @ cs-vendor.js?ver=3.3.8:2264
e.commit @ cs-vendor.js?ver=3.3.8:1644
e.commit @ cs-vendor.js?ver=3.3.8:1654
t.commit @ cs-vendor.js?ver=3.3.8:2219
e._renderRoots @ cs-vendor.js?ver=3.3.8:2304
e._renderRootsTransaction @ cs-vendor.js?ver=3.3.8:2308
e._renderRoot @ cs-vendor.js?ver=3.3.8:2301
e._appendDefinition @ cs-vendor.js?ver=3.3.8:2298
e.appendOutletView @ cs-vendor.js?ver=3.3.8:2296
e.invoke @ cs-vendor.js?ver=3.3.8:1878
e.flush @ cs-vendor.js?ver=3.3.8:1871
e.flush @ cs-vendor.js?ver=3.3.8:1882
e._end @ cs-vendor.js?ver=3.3.8:1936
e.end @ cs-vendor.js?ver=3.3.8:1892
e._run @ cs-vendor.js?ver=3.3.8:1937
e.run @ cs-vendor.js?ver=3.3.8:1901
h @ cs-vendor.js?ver=3.3.8:1082
(anonymous) @ cs.js?ver=3.3.8:4
g @ cs-vendor.js?ver=3.3.8:3659
L @ cs-vendor.js?ver=3.3.8:3667
_ @ cs-vendor.js?ver=3.3.8:3665
e.invoke @ cs-vendor.js?ver=3.3.8:1878
e.flush @ cs-vendor.js?ver=3.3.8:1871
e.flush @ cs-vendor.js?ver=3.3.8:1882
e._end @ cs-vendor.js?ver=3.3.8:1936
e.end @ cs-vendor.js?ver=3.3.8:1892
e._run @ cs-vendor.js?ver=3.3.8:1937
e.run @ cs-vendor.js?ver=3.3.8:1901
h @ cs-vendor.js?ver=3.3.8:1082
(anonymous) @ cs.js?ver=3.3.8:2381
(anonymous) @ cs.js?ver=3.3.8:2380
g @ cs-vendor.js?ver=3.3.8:3659
L @ cs-vendor.js?ver=3.3.8:3667
_ @ cs-vendor.js?ver=3.3.8:3665
e.invoke @ cs-vendor.js?ver=3.3.8:1878
e.flush @ cs-vendor.js?ver=3.3.8:1871
e.flush @ cs-vendor.js?ver=3.3.8:1882
e._end @ cs-vendor.js?ver=3.3.8:1936
e.end @ cs-vendor.js?ver=3.3.8:1892
e._run @ cs-vendor.js?ver=3.3.8:1937
e.run @ cs-vendor.js?ver=3.3.8:1901
h @ cs-vendor.js?ver=3.3.8:1082
(anonymous) @ cs.js?ver=3.3.8:2388
(anonymous) @ jquery.js?ver=1.12.4:2
i @ jquery.js?ver=1.12.4:2
fireWith @ jquery.js?ver=1.12.4:2
y @ jquery.js?ver=1.12.4:4
c @ jquery.js?ver=1.12.4:4
XMLHttpRequest.send (async)
(anonymous) @ VM2115:1
send @ jquery.js?ver=1.12.4:4
ajax @ jquery.js?ver=1.12.4:4
submitRequest @ cs.js?ver=3.3.8:2388
(anonymous) @ cs.js?ver=3.3.8:2378
(anonymous) @ cs-vendor.js?ver=3.3.8:3681
e @ cs-vendor.js?ver=3.3.8:3681
promise @ cs.js?ver=3.3.8:2378
requestBatch @ cs.js?ver=3.3.8:2380
e._run @ cs-vendor.js?ver=3.3.8:1937
(anonymous) @ cs-vendor.js?ver=3.3.8:1927
setTimeout (async)
setTimeout @ cs-vendor.js?ver=3.3.8:1860
e.debounce @ cs-vendor.js?ver=3.3.8:1926
e.debounce @ cs-vendor.js?ver=3.3.8:1077
(anonymous) @ cs.js?ver=3.3.8:2375
(anonymous) @ cs-vendor.js?ver=3.3.8:3681
e @ cs-vendor.js?ver=3.3.8:3681
request @ cs.js?ver=3.3.8:2374
modelRequest @ cs.js?ver=3.3.8:2373
(anonymous) @ cs.js?ver=3.3.8:3
(anonymous) @ cs-vendor.js?ver=3.3.8:3681
e @ cs-vendor.js?ver=3.3.8:3681
_request @ cs.js?ver=3.3.8:3
findRecord @ cs.js?ver=3.3.8:2
(anonymous) @ cs-vendor.js?ver=3.3.8:4933
g @ cs-vendor.js?ver=3.3.8:3659
L @ cs-vendor.js?ver=3.3.8:3667
(anonymous) @ cs-vendor.js?ver=3.3.8:3671
e.invoke @ cs-vendor.js?ver=3.3.8:1878
e.flush @ cs-vendor.js?ver=3.3.8:1871
e.flush @ cs-vendor.js?ver=3.3.8:1882
e._end @ cs-vendor.js?ver=3.3.8:1936
e.end @ cs-vendor.js?ver=3.3.8:1892
e._runExpiredTimers @ cs-vendor.js?ver=3.3.8:1943
setTimeout (async)
setTimeout @ cs-vendor.js?ver=3.3.8:1860
e._installTimerTimeout @ cs-vendor.js?ver=3.3.8:1945
e._later @ cs-vendor.js?ver=3.3.8:1938
e.later @ cs-vendor.js?ver=3.3.8:1916
e.next @ cs-vendor.js?ver=3.3.8:1077
(anonymous) @ cs.js?ver=3.3.8:12
(anonymous) @ cs-vendor.js?ver=3.3.8:3681
e @ cs-vendor.js?ver=3.3.8:3681
model @ cs.js?ver=3.3.8:11
deserialize @ cs-vendor.js?ver=3.3.8:2902
(anonymous) @ cs-vendor.js?ver=3.3.8:3524
e.runSharedModelHook @ cs-vendor.js?ver=3.3.8:3524
c.getModel @ cs-vendor.js?ver=3.3.8:3545
g @ cs-vendor.js?ver=3.3.8:3659
L @ cs-vendor.js?ver=3.3.8:3667
_ @ cs-vendor.js?ver=3.3.8:3665
e.invoke @ cs-vendor.js?ver=3.3.8:1878
e.flush @ cs-vendor.js?ver=3.3.8:1871
e.flush @ cs-vendor.js?ver=3.3.8:1882
e._end @ cs-vendor.js?ver=3.3.8:1936
e.end @ cs-vendor.js?ver=3.3.8:1892
e._run @ cs-vendor.js?ver=3.3.8:1937
e._join @ cs-vendor.js?ver=3.3.8:1936
e.join @ cs-vendor.js?ver=3.3.8:1903
u @ cs-vendor.js?ver=3.3.8:1082
(anonymous) @ cs-vendor.js?ver=3.3.8:1086
i @ jquery.js?ver=1.12.4:2
fireWith @ jquery.js?ver=1.12.4:2
ready @ jquery.js?ver=1.12.4:2
K @ jquery.js?ver=1.12.4:2

#2

Hi @nils,

Thanks for reaching out.

Would you mind providing your admin and FTP login credentials in a secure note? The error you provided is incomplete and I like to check it myself :slight_smile:

For the meantime, please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#3

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