Pro stuck at loading

Support
#1

Hi,

I have the trouble of PRO getting stuck at loading - I’ve been searching through the forum and tried the different solutions such as deactivating third party plugins, increasing memory, emptying cache and so on… Nothing worked. And everything is up to date as well. Really stuck here for hours.

Please help, can’t make any changes to the content.

#2

Hi There,

Thanks for writing in!
As you have tried most of the thing, I would like to give you few other options which may help you to fix the issue.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minification function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#4

Hi,

Still can’t get it to work, please help!

I’ll provide my information below

Thank you!

#5

Hi There,

Thanks for writing in!

I can see there is several JS error in your site which is causing issue loading the editor.

This is due to one or many third-party plugins creating conflict.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

f you could please try the above and if you still have the issue we’d be more than happy to assist.

#6

Hi,

Thank you! I tested for the conflict and it seemed that two plugins caused it - the one was W3 total cache and the other was one called Auto optimize, a plugin to combine JS and CSS for faster loading time.

Now my question is what should I do or use to replace these to in order to have a better and faster site?

Thank you!

#7

Hi There,

Please disable Magnification of JS and CSS in both the plugin. Because JS and CSS of the theme are already minified and optimized. If you do so again it would have an issue.

Go to the W3 Total Cache settings page in WordPress and disable all the options you enabled. This can be done by unchecking everything. Save your change.

Please chak for Auto optimize plugin for same.

hope this works!

#8

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