I upgraded to PRO, and since I have I can’t make a new menu. If I try and do it from the appearance tab from dashboard, the little wheel next to “add to menu” spins forever, and if I use the live preview method, it looks like its going to work, then as soon as I go back to the dashboard its gone and the menus disappear like they never existed at all. Any ideas why this is happening?
Can anyone help with this?
Hey there,
Please check for the following first:
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Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
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Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
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If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
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Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
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Remove custom CSS, Javascript and templates.
Thanks.
Thank you for the advice - It turned out that it was WP Fastest Cache causing the issues.
You’re most welcome, you can still use it but make sure that every cache is purged. And turn off CSS and Javascript minification.
Thanks!