I want to transition my sites from X Theme to Pro Theme? I currently use 1and1. Can someone assist me to migrate my sites?
www.chanthachhim.com and sealnetwork.org
Hi There,
Do you want to migrate the site or upgrade from X to PRO?
If you wish to upgrade you can upgrade your license on your themeco license page download a version of PRO and upload to Appereance > Themes.
If you wish to migrate your site to another hosting service we recommend using the plugin All In One Migration.
Hope it helps
I guess I just want to upgrade from X to Pro.
In that case kindly refer to the link below.
Thanks
So now that I have upgraded, I am facing the same issues with updating either Cornerstone and now PRO. I am not able to edit the content.
Hi There,
Please try following general solution:
Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/11
Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/1952. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Remove custom CSS, Javascript and templates.
Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
If nothing helps, please give us WP Admin and FTP access in a Secure Note.
Thanks.
This is the message I received from 1and1 hosting.
This is an update with regard on our conversation about the 3rd party application you used to edit your websites. You need to contact the developer or provider of your Cornerstone Software to clarify what settings you used to configure it and connect to your 1&1 Shared Server. We appreciate your patience and time.
If you still need further assistance, I would suggest that you contact us by phone at 1-866-991-2631 so that we can help you with a solution much quicker than via e-mail. Alternatively, we could try to contact you at a time that’s convenient, by submitting a call back request using the link below:
http://help.1and1.com/callback-service
Sincerely,
Remir
Technical Support
1&1 Internet Inc.
Hi there,
Let’s discuss this issue on your other thread since you already provided your credentials there 
Thanks!
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