Pro, Header-/Footer-Builder, WooCommerce 3.3.5, Endless loading

[ERES]

Hello!

Since I updated to WooCommerce 3.3.5 the header- and footer-builder are endless loading. If I deactivate woocommerce I can edit my header nor footer again.
Do you know this problem?

Thanks!

Robert

[rad]

Hi there,

Thanks for writing in.

It’s either the latest version of Woocommerce is not fully compatible with your host environment and causing internal server. Or the newer version has a lot of feature that may require more resources and it makes the system unstable and slow. I like to check it, would you mind providing your site’s URL, admin and FTP login credentials in a secure note?

For the meantime, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

[ERES]

Hello Rad,

thanks.

1. Done, still endless loading
2. No caching plugin active
3. No CDN
4. I already did that, its “WooCommerce”
5. Done, still endless loading
6. Done, still endless loading
7. Done, still endless loading

Best,

Robert

[mldarshana]

Hi There,

It seems that your hosting provider is not allowing you to change the PHP memory limit.

PHP-Speicherlimit 256,0 MiB

Also the current X/Pro compatible WooCommerce version would be v3.3.3 as mentioned on our knowledge base section (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). You can try downgrading it by downloading the exact version from the following link (https://wordpress.org/plugins/woocommerce/advanced/).

Hope that helps.