Pro Header Editor isn't loading

[ArtOfSpring]

hello Support Team,

For some reason the Pro Header Editor doesn’t load anymore. It keep loading forever with the loading icon.

What I have tried:

• Deactivated plug-ins
• Update Theme, Plugins and WordPress
• Clean browser cache
• Tested with Firefox and Chrome
• don’t use cache Plugins
• increase WP Memory Limit up to 512M

At the beginning of the project it worked out without any problem. But suddenly I becam this issue.

I hope you can help me out.

Thank you

[mldarshana]

Hi There @ArtOfSpring

Thanks for writing in! When testing your header builder, I see 500 server error.
Status code: 500

Could you please try enabling your WP_Debug mode and try reloading your header builder to see if you’re getting any PHP errors. Please refer to the following guide on how to enable debug mode (https://codex.wordpress.org/WP_DEBUG).

Let us know how it goes.
Thanks!

[ArtOfSpring]

Hey there @mldarshana,

I did what you recommended to me and out the WP_Debug in “true”.

Can you see any chnages now? For me it seems still the same.

Thank you

[mldarshana]

Hi There @ArtOfSpring

Upon further testing, now I see the actual PHP error when loading header builder.

Allowed memory size of 536870912 bytes exhausted (tried to allocate 72 bytes) in /WordPress/wp-includes/meta.php on line 846.

Could you please try increasing your PHP memory limit little bit more and see if that helps. You can see our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).
define('WP_MEMORY_LIMIT', '768M');

Also please note that some hosting providers do not allow to change memory limits manually. In that case, you will need to contact them directly. I have installed WP Serverinfo plugin, so that you can access your server information through Dashboard -> WP-Serverinfo and see if the memory limit changed.

Once you upgrade your memory, try loading header builder again.

Hope that helps.