Pro footer builder background color not showing

Support
#1

Scratching my head on this issue with the pro header/footer builder. I have a footer with a dark background set in the “bar” no matter how much I tweak or even add CSS to the theme options/CSS to make the .x-colophon a background color it still doesn’t show up. This is like the 4rth site I’ve built with x-theme and never had such an issue with the footer. It’s only with this pro footer builder this bug has shown up. Staging is here http://d0a.855.myftpupload.com you’ll likely see the footer at the bottom is not showing up. I can use developer tools to target the area but like I said even adding that CSS on the footer/banner custom CSS or in the global CSS it’s not showing up.

Thank you, for any help…
Lisa b

#2

Hello Lisa,

Thanks for asking. :slight_smile:

Please edit the footer in footer builder and to change the background color from Black (currant), inspect the bar element to change the background color. In case changes are not reflecting, please try out following solution:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

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