Pro - Error. Unable to Edit

Getting the following error for about a week:

The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.

Have tried the suggestions on this site to no avail. Am at wits end.

Hello @acdems,

Thanks for asking. :slight_smile:

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

Hi there,

Please also provide the username of the account so that we can check it.

Thank you.

Done. Sent privately.

Hello @acdems,

Thanks for asking. :slight_smile:

It seems to be a plugin conflict issue. I just deactivated all active plugins except for Under Construction and then created a test page added Pro builder elements and saved the changes. In front end I can see the changes. I then edited the page again and it’s working fine. https://cloudup.com/cNKvaySw0A3

Next, I opened the home page and that is also loading up fine in Pro editor. https://cl.ly/1g0c1Q3Y2J3z

I suggest you to please narrow the plugin that’s causing the problem by deactivating one at a time.

Thanks.

Thank you. Found the conflict. It doesn’t play well with MECalendar.

Hi @acdems,

We would like to help you with it however it is beyond the scope of our support. I could not guarantee that this could be fix in the future but I will forward this thread to our developer so that they could look on this.

Thank you for understanding.

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