Pro Editor Won't load today after theme update

It’s just pulses. I added this to wp-config and still won’t work.
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

Hi @MulderDSM,

Thanks for reaching out.

May I know which site has this issue? For the meantime, please make sure your PHP version is upgraded to 7.2. Please check this https://wordpress.org/about/requirements/. And you can forward this letter to your hosting provider from Wordpress

I’m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following:

PHP 7.2 or greater
MySQL 5.6 or greater OR MariaDB 10.0 or greater
Nginx or Apache with mod_rewrite module
HTTPS support
Thanks!

I recommend this as I saw similar errors on updated Wordpress while PHP version is still lower. I’m not saying it’s the case, but let’s try that in case your PHP version is still lower.

Thanks!

i am also experiencing the same after the update…

Hey Apostle,

Please open a separate thread as the cause of your issue might be different and we might require access to your WordPress Admin and FTP and posting those here is not recommended because secure notes can be seen by the original poster also because this is his thread.

For the meantime, please follow Rad’s suggestion and also try the following common solutions.

  1. Ensure everything is up to date. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Switch to the parent theme and remove custom snippets or CSS, and Javascript code.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

Yep, done all those.

Will make a separate thread.

Thank you.

The site is https://sobefitness.com

PHP
PHP 7.1
MySQL
MySQL 5.6

From the front-end I see this message. https://sobefitness.com/weekly-schedule/

Hi @MulderDSM,

Would you mind providing your admin login credentials in the secure note? For the meantime, please follow the guide provided by Christian. I still see errors due to CDN, please make sure cache and CDN are inactive before we test it.

Thanks!

Just emptied cache and sent log in details.

Hi @MulderDSM,

Unfortunately, logging in requires email authentication. Please deactivate that security feature for now while we’re checking.

And please deactivate the cache and CDN features and not just by clearing it. I’m not sure what plugin or feature you’re using so I can’t provide some specific instructions.

Thanks!

2-Factor Security turned off for you and WP Rocket CDN has been disabled.

Hi,

I was able to login and checked. I can see you have 36 plugins active which makes it hard to debug.
Have you tried testing for plugin conflict? Deactivate all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If this is not possible since it is a live site. I suggest you create a staging site(an exact copy of your site) in a subdirectory then deactivate all plugins in your staging and see if the issue persist. You can use this third plugin in creating your staging site.

Thanks

I cloned the site and found the culprit, it was The Events Calendar Shortcode & Block. I will let them know. Thanks for taking the time to look at this!

You’re welcome!

Hi @mulderdsm!

Sorry to hear you’re having issues - from the screenshot it looks like your theme is using some kind of page builder component, and perhaps might have plugins bundled together with it that could be conflicting. None of the JavaScript errors in those screenshots appear to be from The Events Calendar Shortcode & Block.

You can test with TwentyNinteen or other default theme and either the classic or Gutenberg editor to ensure it works there, but assuming you’d like to keep otherwise you’d need to ping them to see why things are breaking in the cs-vendor.js file (which I assume is coming from the theme) with the plugin activated. The scripts we’re including are for registering the new Gutenberg block through the normal/recommended means.

Cheers!
Brian

Post Link: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-had-to-be-deactivated-due-to-conflicts%2F%23post-11060454&data=02|01||fb4b79e0ffcb4d17b63b08d674aedc18|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|636824691689573688&sdata=7FIaWlLBkS1CdskIlzImG2OsNPFoSPF%2BuZI830xKZuA%3D&reserved=0

Hi @MulderDSM,

It’s a conflict which, unfortunately, there is no fix than proper integration to the builder. Even the theme’s bundled plugins have integration for them to work properly. A simple shortcode with simple output should work, but if it loads javascript, libraries, and other resources like your current shortcode then there is no other solution but to integrate it. This way, the builder can properly capture the resources and execute it.

For now, you have to deactivate your plugin to make sure the builder works. And we can’t provide support with the integration as it’s part of custom development.

Thanks!

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