Pro Editor - only header and footer showing

Support
#1

Hello. My site had been working just fine until I logged in today. Now I can only see the headers and footers but no sections in the live builder. They can be seen in the skeleton mode.

I’ve cleared all of my cache, tried different browsers, tried a secure browser window, etc. Nothing seems to work. Please help.

#2

Hi @CInno,

Thank you for writing in, it seems you added a custom JavaScript somewhere on your footer that is causing an error on your site, would you mind editing your footer and removing that JavaScript and see if that resolves the issue.

Hope it helps,
Cheers!

#3

I’m having the same issue on the home page… just header and footer, I cannot edit anything.

#4

Hi Darren,

Please open up a new thread and provide us with your WordPress login credentials in a secure note to check your issue further.

Usually, most possible causes are due to caching or plugin conflicts. Also I would suggest you to check your PHP version and memory limit. Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  4. Try increasing your PHP Memory limit by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

Make sure to clear full cache before testing (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).

Let us know how it goes.
Thanks!

#5

Thank you, removing it did restore the page. The only problem is that the code belongs to a analytics service my client purchased and needs to be somewhere on the site. Where can I put the code so that Pro will still work?

#6

Hi There @CInno

Are you looking to integrate Google Tag Manager code? If so, try following this thread and implement it accordingly (https://theme.co/apex/forum/t/pro-theme-google-tag-manager/3415).

Or else, check the following thread on how to integrate external JavaScript (https://theme.co/apex/forum/t/how-to-link-an-external-js-file/24617/4).

Hope that helps.

#7

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