Pro Editor Not Loading!

Hey there!

Just updated to the latest Pro version, and then tried to make a few changes only to have a spinning wheel.

I made a quick video of it: https://www.screencast.com/t/2jgEbNw0

Please advise soonest.

Cheers,
David

Hi David,

Thank you for writing in, sorry that you’re having that issue please do the following.

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Remove custom Javascript and custom templates (if any).

If the issue persists, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Cheers!

Hey @friech!

After deactivating the following Caching plugin ( SG Optimiser), I’m pleased to let you know that we’re back on track. And I’ve replaced it with W3 Total Cache, which works just fine.

Thanks for your help with fixing this issue.

Much appreciated!

Cheers,
David

You’re most welcome David! :slight_smile:

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