Pro Editor Not Loading Properly

Support
#1

Hello,
I’m having an issue with editing a page. See attached screenshot of console. I have updated to the most recent version of the theme and WP.

#2

Hi @fuelvm,

Thanks for reaching out. I’m sorry to hear your site isn’t working after the update. Could you confirm if this is Pro 2.4.0 released today over manual updates?

Would you mind letting us login to check this out? If this is ok you can add a secure note to your post and include login credentials.

Thanks!

#3

We are on 2.3.8. I don’t see an update available for the theme - is there somewhere else I should download it from? I added a new login for you in the secure note. I also disabled our WPEngine cache, and that helped some, but it’s still loading a little strange. I’d also like to be able to use caching. Thanks!

#4

Hello Andrew,

You can download a fresh copy of Pro theme from your dashboard:
https://theme.co/apex/dashboard

To know how you can update the theme manually, please check this out: https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

By the way, Caching plugins or features are best to turn on only when you’ve finished building the site.

Hope this helps.

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.