Pro editor Headers and footers not showing

Support
#1

Hi,

Suddenly the editor for both header and footer is not loading in Pro.

Instead there is this error message:
Missing translation: app.not-found.title

What to do?

Thanks!

#2

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

Let us know how it goes!

1 Like
#3

Hi Thai,

Thanks a lot. My webbuilder did all the things you suggested. But that didn’t seem to help. Only after she reinstalled the theme it all went well again. Nice!

Els

#4

Glad it’s working now, maybe it’s due to cache or old file remnants which cleaned by re-installation. Cheers!

#5

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