Pro Editor Glitching

The Pro editor is not working correctly. When I add a row and drag in an element, the columns move into one column and I lose the layout. I cannot edit pages like this. I have tried the elements as well as classic elements. Any ideas?

I have tried it on both Chrome and Edge. Same behavior on both.

I can send you a link and login to my site if you need to see it for yourself.

Hello Jim,

Thanks for reaching out. :slight_smile:

There are multiple Pro Theme licences in your account. So it’s a bit difficult for me to inspect the website without taking a look. In that regards please try out following solution and let us know the outcome:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

I still cannot seem to get it to work correctly

Hi @jim_honea,

Thank you for the credentials, I check the issue and that is not a glitch, it’s just the site slow to react when you add an element (see screencast below), please try increasing the PHP Memory Limit.

Cheers!

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