Pro does not work

Just updated to Pro and I cannot customize anything. Says “Technical problems with web site”, but it works fine with all other themes I have…

Hello @maskenmax,

Thanks for writing in!

Looks like you have activated Twenty Seventeen theme on the website. Can you please activate Pro Theme so we can take a closer look?

In the meantime, please try out following solutions and let us know the outcome:

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  2. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
  3. Please clear browser and server (if any) cache and test the case again.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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