Hello Susanne,
Thanks for writing in!
The steps mentioned by Lely should have worked unless otherwise there are some JS errors or conflict on the page. Can you please confirm that you have updated to the latest versions?
Our latest versions are:
- Pro theme 2.5.5
- X theme 6.5.6
- Cornerstone 3.5.5
This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).
_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Please let us know how it goes.