Pro backend editor not working

[nadrojddik]

I can log in to the backend of the site, but the Pro editor is not working. All of the formatting is broken, and I have already totally disabled all other plugins on the site. Here is what I see…

[mldarshana]

Hi There @nadrojddik

Thanks for writing! I have tried to check your referenced site URL, but I see a different theme installed on your site.

If you have tried disabling your plugins, could you please check with the following points as well.

Please install the following plugin (https://wordpress.org/plugins/wp-serverinfo/) activate it and then head over to Dashboard -> WP-Serverinfo section. Then check the following server configurations.

• PHP Version - We recommend PHP v5.6.x or higher to avoid incompatibility issues. Some hosts allows to switch PHP versions within the hosting control panel. If not, you can contact your hosting provider and ask them to update.

• PHP Memory Limit - We recommend PHP memory limit of 512 MiB. You can increase it by following our guide here. Please check to see from WP-Serverinfo page whether it has been increased. Some hosting providers does not allow to increase it manually, so you will have to contact them directly.

• PHP max script execution time - We recommend the value of 120 or higher (300). Here’s how to increase that value (https://www.simplified.guide/php/increase-max-execution-time).

if you’re still experiencing this issue, please provide us with your WordPress login credentials along with your FTP credentials in a secure note to check your issue further.

Let us know how it goes.
Thanks!