Preview Window Shows Only Header, Footer and Nav. I can't edit the site

[BigOlomofe]

Hi,

Cornerstone’s preview window shows only the header, footer and hamburger menu.

I can’t add or edit elements.

Tried deactivating plugins, clearing browser extensions and caches.

What do I do please?

[Prasant]

Hello @BigOlomofe,

Thanks for asking.

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 300 for optimal usage.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[BigOlomofe]

Thank you. It works now. Not sure but I think changing renaming htaccess solved the problem.

[basanta]

Hi There,

The site is loading fine in the editor.
I don’t have any issue with any pages.

Please confirm if the issue resolved the issue.

Thanks